Refund Policy

1. Credits

Vibbe sells prepaid credits used to power AI generation, automation, and publishing actions. Credits are consumed in real time as third-party providers (AI models, browser automation, social APIs) charge us per action.

2. Unused credits

You may request a refund of unused credits within 7 days of purchase. Refunds are issued to the original payment method, minus any payment-processor fees that are non-recoverable on our side.

3. Consumed credits

Credits already spent on AI generation, automation runs, or publishing are non-refundable, since the underlying providers have already billed us for those actions.

4. Failed actions

If an action fails due to a bug on our side or a provider outage we are responsible for, the credits used for that action are automatically refunded to your workspace balance.

5. Subscriptions

If we offer subscription plans, you may cancel at any time. Cancellation stops future renewals; the current billing period is not prorated unless required by law.

6. Chargebacks

Please contact us before initiating a chargeback. Fraudulent chargebacks may result in account suspension and forfeiture of remaining credits.

7. How to request a refund

Email hello@vibbe.io from the address associated with your account, including the order ID. We respond within 5 business days.